This return and refund Policy (the “Return and Refund Policy”) shall be applicable to the products of DETERMINANT (HONG KONG) LIMITED (“we”, “our”, “us”, or “DETERMINANT (HK) Ltd”) you purchased on the Shopify online platform (the “Platform”, and such products, the “Products”). Please read and understand this Return and Refund Policy before purchase the Products and when you make any return and refunds.
Please note that only Products purchased via the Platform can be returned. This Return and Refund Policy is not applicable to products that you purchased through other platforms, e.g. our retail stores or other online sales platform.
You may return the Products delivered to you if the conditions set out herein are met.
We reserve the right of final decision of the determination of the return for your Products.
Return of Product
No Products are eligible for return after thirty (30) calendar days from the date of receipt.
The amount of refund will be credited in the same format as the original form of payment if possible. If such format is not available, we may process the refunds via other channels, and you may need to provide additional information to complete the refund process.
Unless otherwise stipulates by law, the original order’s shipping fee and taxes, if any, are non-refundable.
You will be responsible for all the shipping charges for the return Products unless the Products is delivered to and returned from Hong Kong and Taiwan.
You must provide the following for return:
- the items you requested for return;
- a copy of the invoice and tracking number.
All Products shall be returned to the following address:
DETERMINANT (HONG KONG) LIMITED
13/F Harbour Centre,
25 Harbour Road,
Wanchai, Hong Kong
Once we receive the returned Products and determine that they satisfy return conditions, we shall arrange the refund as soon as possible.
Item available for return
The Products must be unworn, unwashed and in a resalable condition.
All related accessories, including any warranty card, package insert, the bags and package box etc, must be included with your return.
All the authenticity tags and labels such as washing label must be still attached as original (no tearing, disassembly); the product itself has no graffiti and stains.
No used items can be returned.
Returned items that have been damaged, soiled, washed, worn or altered will be returned to the you.
No exchange service is available for purchased made through the Platform.
Items purchased at other platforms, e.g. our retail stores and other online platforms, cannot be returned under this Return and Refund Policy.
Should you have any questions, please contact us at firstname.lastname@example.org.